OUR FAQs
With the protection package for a flat fee of € 15.00, the rented items are insured from 8:00 a.m. to 6:00 p.m. up to 100% – without an excess. After 6:00 p.m., the rented articles must be stored in a storage locker or in a local locked ski room. The ski rooms are monitored with cameras in many hotels! Without taking out the Ischgl Rent protection packages, the following excesses must be paid in the event of theft or loss of the skis or boots: Platinum EUR 400, Gold EUR 300, Silver EUR 200, Boots EUR 100
The Ischgl Rent protection packages assumes the costs for theft and loss only if the theft or loss occurs between 8:00 a.m. and 6:00 p.m.
A report of the theft or loss is required! If no report of theft or loss is submitted, the value of the excess of the relevant class must be paid!
The protection package is very sensible, because there is a great deal of theft or mix-ups, whether in the ski area or during aprés-ski. In the event of theft or loss, without the protection package, the excess must be paid for the lost rental items.
With the protection package for a flat fee of € 15.00, the rented items are insured insured from 8:00 a.m. to 6:00 p.m. up to 100%, without an excess.. After 6:00 p.m., the rented articles must be stored in a storage locker or in a local locked ski room.
The ski rooms are monitored with cameras in many hotels!
Theft:
If your skis/snowboards rented from Ischgl Rent are stolen, immediately report this to one of our shops. We will help you fill out all the forms needed to report the theft to the Ischgl police. After you report the theft to the police, you will receive a police report. Please present this in one of our shops and you will receive equivalent rental items without additional costs.
Loss:
If you lose your skis/snowboard while powder skiing or riding the lifts and it is not possible for you to recover the rented items, report this immediately in one of our shops. Then you must report the loss to the police.
Damage:
If your skis/board are damaged through a fall, collision, etc., please take the damaged items to one of our shops immediately. You will receive equivalent items without cost.
IMPORTANT:
Without taking out the Ischgl Rent protection packages, the excesses must be paid in the event of theft or loss of the current value. The Ischgl Rent protection package covers the costs for theft and loss only if you provide a theft or loss report! If no theft or loss report is provided, the current value of the rented items must be paid!
The rental equipment storage costs only € 2 per day.
Yes, within the same prices class, once at no charge! If you have selected „Exchanges skis more than 1x“ during online booking, you can exchange the skis up to three times The same applies if you want to change from skis to boards or the reverse! For an additional price, you can also change up to the next price class!
When you pick up and pay in the shop (without online booking):
Yes, you will receive the difference. You will only be charged from the start of the rental until the return!
For online booking with “SportEasy cancellation protection”:
A cancellation is possible at any time and during the stay with a medical note or for early departure, the entire residual amount will be refunded.
For online booking without “SportEasy cancellation protection”,
cancellation is free up to 2 days before arrival. For early returns, 20% of the excess is charged, because the booking is handled by an external company! ith a medical note, the entire residual amount will be refunded without the excess!
The „SportEasy cancellation protection“ costs 5% of the total amount of the rental price and can be booked at the end of the online booking.
The following applies to both options: The started day is not counted if the rental equipment is returned by 9:00 a.m.
There is no price list as there are different daily updated prices in the shops.
Prices can be found in the booking process without having to complete the booking!
Our map on our homepage shows you how to easily find our 3 shops in Ischgl. Each show is equipped with a “To the shop” button. Just click on the shop and click on the button under the title. If you have your phone on you, you will automatically be led to this shop on Google Maps, if you have your location recognition on. On the computer or laptop, just enter your starting address.
Slalom carvers (platinum class):
for experienced athletes that have a very good and precise skiing technique and prefer narrow tuns on the edges on hard slopes.
Race carvers (platinum class):
for sporty types and racers who like a speedy pace and carving wide turns over hard, well-groomed slopes. The skis track well and yet are flexible.
Sport carvers (platinum or gold class):
for ambitious and very sporty skiers. The skis are very versatile, stable even at high speeds and pardon a few skiing errors.
Pleasure carvers (silver or gold class):
for the greater group of beginners, people coming back to skiing, pleasure skiers and all-rounders. These skis have a high degree of skiing comfort (turn well, requiring little force) at low to high speeds.
All-mountain skis (platinum or gold class):
for pleasure skiers, all-rounders and athletes who are looking for a variety of skiing styles, on the slopes, ski-touring, in new snow and on bumpy trails.
Off-piste skis (platinum class):
for all-rounders, sporty types and racers that like to ski off-piste an in the powder when the conditions are right.
Freeride skis (platinum class):
for sporty types and racers who like very wide skis off-piste and in the powder.
Lady skis (platinum or gold class):
from race carvers to touring skis, there are also special ladies’ models that offer a softer flex.
Yes, poles are included in the rental price.
Yes, so that we always have enough selection in the right shop, the equipment booked must be picked up in the selected shop.
For families there is:
100% discount for children up to 10 years old.
(if one parent rents, a child up to 10 years gets the same item for free!)
75 % discount for children
up to the age of 10 (if no parent borrows)
50 % reduction for children/ teenagers
from 11 to 15 years of age
Prices are taken into account when booking online
During the rental period, the ski helmet is FREE for children up to 10 years of age, provided it is rented.
For groups and multiple people (min. 6 adults renting) just send a message to ischgl-rent@salner.eu We will put together a tailored offer for you.
All branches are linked through the rent network, so renting, exchanging, service, storage and returns are possible in all three rental stations!
No, they differ depending on the location of the shop. The opening hours of the specific shop can be found in theshop info on the homepage via the map.
