OUR FAQs
PROTECTION PACKAGE
The protection package against theft and accidental switching costs a flat fee of EUR 18.00.
Your rented equipment is insured 100% from 8:00 a.m. to 6:00 p.m. and you don’t have to pay an excess if an insured event occurs.
After 6:00 p.m., the rented articles must be stored in a storage locker or in a local locked ski room.
The ski rooms are monitored with cameras in many hotels! Without taking out the Ischgl Rent protection packages, the following excesses must be paid in the event of theft or loss of the skis or boots:
Platinum EUR 450, Gold EUR 350, Silver EUR 250, Boots EUR 150, Helmet EUR 50
The Ischgl Rent protection package assumes the costs for theft and loss only if the theft or loss occurs between 8:00 a.m. and 6:00 p.m.
A report of the theft or loss is required! If no report of theft or loss is submitted, the value of the excess of the relevant class must be paid!
If articles get lost in the ski room or storage unit after 6:00 p.m., this must be resolved together with the renter or storage provider.
SPORT EASY CANCELLATION PROTECTION
Covers cancellation and early return of the equipment and costs about 5% of the total rental cost.
FOR ONLINE BOOKING WITH SPORTEASY CANCELLATION PROTECTION
Cancellation before arrival is possible at any time.
For early departure or injury with a medical certificate, the entire rental cost less the cost of the SportEasy cancellation protection will be refunded to your account within 7 days.
OR ONLINE BOOKING WITHOUT „SPORTEASY CANCELLATION PROTECTION“
Cancellation before arrival is possible at any time.
For early return there is a 15% excess to be paid because the booking is made using an external booking platform! If you present a medical certificate the excess will be waved and the difference refunded minus 3% processing fee.
be waved. The „SportEasy“ cancellation protection costs approximately 5% of the total cost of the rental price and can be booked in addition at the end of the online booking.
The same applies to both options: The started day will not be counted if the rental equipment is returned by 10:00 a.m.
The protection package is very sensible, because there is a great deal of theft or mix-ups, whether in the ski area or during aprés-ski. In the event of theft or loss, without the protection package, the excess must be paid for the lost rental items.
With the protection package for a flat fee of € 18.00, the rented items are insured insured from 8:00 a.m. to 6:00 p.m. up to 100%, without an excess. After 6:00 p.m., the rented articles must be stored in a storage locker or in a local locked ski room.
The ski rooms are monitored with cameras in many hotels!
Theft:
If your skis/snowboards rented from Ischgl Rent are stolen, immediately report this to one of our shops. We will help you fill out all the forms needed to report the theft to the Ischgl police. After you report the theft to the police, you will receive a police report. Please present this in one of our shops and you will receive equivalent rental items without additional costs.
Loss:
If you lose your skis/snowboard while powder skiing or riding the lifts and it is not possible for you to recover the rented items, report this immediately in one of our shops. Then you must report the loss to the police.
Damage:
If your skis/board are damaged through a fall, collision, etc., please take the damaged items to one of our shops immediately. You will receive equivalent items without cost.
IMPORTANT:
Without taking out the Ischgl Rent protection packages, the excesses must be paid in the event of theft or loss of the current value. The Ischgl Rent protection package covers the costs for theft and loss only if you provide a theft or loss report! If no theft or loss report is provided, the current value of the rented items must be paid!
Storage in the depot in the shop is free for rental skis and boards.
Storing boots costs only EUR 2 per day. Boots are dried and disinfected!
Rental storage for skis/boots/boards up to 15 years of age is free!
STORAGE RESERVATION ONLY POSSIBLE IN THE SHOP – NOT ONLINE!
The same applies if you want to change from skis to boards or the reverse! A service charge of EUR 5,00 will be charged for any additional change at the Shop.
If you have selected „Exchanges skis more than 1x“ during online booking, you can exchange the skis up to three times The same applies if you want to change from skis to boards or the reverse! For an additional price, you can also change up to the next price class!
Our map on our homepage shows you how to easily find our 3 shops in Ischgl. Each show is equipped with a “To the shop” button. Just click on the shop and click on the button under the title. If you have your phone on you, you will automatically be led to this shop on Google Maps, if you have your location recognition on. On the computer or laptop, just enter your starting address.
Slalom carvers (platinum class):
for experienced athletes that have a very good and precise skiing technique and prefer narrow tuns on the edges on hard slopes.
Race carvers (platinum class):
for sporty types and racers who like a speedy pace and carving wide turns over hard, well-groomed slopes. The skis track well and yet are flexible.
Sport carvers (platinum or gold class):
for ambitious and very sporty skiers. The skis are very versatile, stable even at high speeds and pardon a few skiing errors.
Pleasure carvers (silver or gold class):
for the greater group of beginners, people coming back to skiing, pleasure skiers and all-rounders. These skis have a high degree of skiing comfort (turn well, requiring little force) at low to high speeds.
All-mountain skis (platinum or gold class):
for pleasure skiers, all-rounders and athletes who are looking for a variety of skiing styles, on the slopes, ski-touring, in new snow and on bumpy trails.
Off-piste skis (platinum class):
for all-rounders, sporty types and racers that like to ski off-piste an in the powder when the conditions are right.
Freeride skis (platinum class):
for sporty types and racers who like very wide skis off-piste and in the powder.
Lady skis (platinum or gold class):
from race carvers to touring skis, there are also special ladies’ models that offer a softer flex.
Yes, poles are included in the rental price.
Yes, so that we always have enough selection in the right shop, the equipment booked must be picked up in the selected shop.
For families there is:
100% discount for children up to 10 years old.
(if one parent rents, a child up to 10 years gets the same item for free!)
75 % discount for children
up to the age of 10 (if no parent rents)
50 % reduction for children/ teenagers
from 11 to 15 years of age
Because children and adolescents have special conditions, there is no additional online discount!
During the rental period, the ski helmet is FREE for children up to 10 years of age, provided other ski equipment is rented.
For groups and multiple people (min. 6 adults renting) just send a message to ischgl-rent@salner.eu We will put together a tailored offer for you. We will put together a tailored offer for you.
All branches are linked through the rent network, so renting, exchanging, service, storage and returns are possible in all three rental stations!
The equipment can be picked up from 3:00 p.m. before the first rental day. The
return is possible on the rental day itself or the next day by 9.30 a.m. in any of our shops!
No, they differ depending on the location of the shop. The opening hours of the specific shop can be found in theshop info on the homepage via the map.
