Frequently asked questions:

On the homepage you can see all our shops in Ischgl and Mathon.
Address and opening hours for each shop are stated beside the shop name. The Google Maps map below will give you a detailed view of the shop located nearest to you.
to the Ischgl Rent Shops
Slalom Carver:

For experienced skiers with a good and precise ski technique who prefer narrow turns on the ski edges on hard slopes.

Race Carver:

For the sporty and racers who like to carve down hard and perfectly groomed slopes in a wide radius at a rapid speed. The skis are super stable, yet flexible.

Sport Carver:

For ambitious and very sporty skiers. The skis can be used in many variations, are still stable at high speed and forgive the one or other mistake.

Pleasure Carver:

For most skiers or beginners, those who take up skiing again after a break, pleasure skiers and all-rounders. These skis focus on high comfort (easy to turn, little strength required) with low to high speed.

Allmountain Ski:

For pleasure skiers, all-rounders and the sporty looking for lots of variety when skiing – on the slope, during a ski tour, in powder snow or on mogul slopes.

Off piste Ski:

For all-rounders, the sporty and racers who mainly ski on open terrain and powder snow whenever the conditions permit it.

Freeride Ski:

For the sporty and racers who need truly broad skis on open terrain and in powder snow.

Lady Ski:

Special models are available for women from race carvers to touring skis. These skis mainly feature soft tuning

Yes, ski poles are included in the rental fee.
No, you can pick up the equipment from any branch of Ischgl Rent.
Yes, within the same price category free of charge and at any time as often as you want in any of our shops. For a surcharge, you can also exchange for equipment of the next higher price category!
In case of payment in the shop (without 15% online booking discount)
Yes, the whole difference will be refunded. A handling fee of 2% will be charged for card payments!

In case of online booking:
If you purchased the “SportEasy Cancellation Protection” together with your online booking, up to 2 days before the agreed date of arrival by presenting a medical certificate or early departure confirmed by your accommodation! Otherwise we are unable to refund the remaining rental period, because payment of online bookings is handled by an external company!

Valid for both options: The started day will not be charged if the rental equipment is returned by 9 am.

There are special family rates for families with children.
For group rentals and for several persons (min. of 6 adults rent), simply send a request to ischgl-rent@salner.at. We are pleased to make a personal offer.
For any item that was rented from one of our branches, storage is free of charge in any branch.
Boots are dried and 100% disinfected.
Our branches operate in a Rent Network. Renting, exchanging, service, depot and return is therefore possible in any of our five rental stations!
No, our shops have different opening times depending on the shop location.
Opening times of the Shops
The Protection Package does make sense, because sometimes skis are stolen or swapped by mistake, be it in the ski resort or during après ski. In case of theft or loss, an excess is charged for the rental items not covered by the Protection Package.
With the Protection Package for a flat fee of € 15.00, the rental items are insured to 100% against theft and loss from 8 am to 6 pm without any excess. After 6 pm the rental items have to be stored in a depot or in a lockable ski room.
Many hotels offer video surveillance of the ski room! Further information on the Protection Package is available here.
If the equipment you rented from Ischgl Rent Shops gets stolen, please inform one of our shops immediately. We will support you in filling in all the forms that are required for making a theft report at the police station in Ischgl. After reporting the theft to the police, you will receive an official police report. Present the report in one of our shops and the rental equipment will be replaced without any additional costs.

Loss:

Inform one of our rental shops immediately if you lose the ski/snowboard during powder snow skiing, on the chair lift, etc. and you are unable to recover the material. Afterwards you will have to report the loss to the police.

Breakage:

If the skis/board gets damaged after a fall, collision, etc., bring the damaged rental equipment to one of our shops immediately. The rental equipment will be replaced without any further costs.

IMPORTANT:

Without purchasing the Ischgl Rent Protection Package, the prevailing value of the rental equipment has to be paid in case of theft or loss! The Ischgl Rent Protection Package assumes the costs in case of theft & loss only upon presentation of a police report! If no police report for theft or loss is presented, the prevailing value of the rental equipment has to be paid!

Further information are available here.

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